How long does it take to ship my motorcycle?
Transit times depend on distance, weather, road conditions and frequency on specific routes. Typical transit times range between 5 – 14 days. Bikes Only Transport does provide an ETA based on our regular runs and set schedules.
How many days in advance do I need to call?
Plan enough time for us to pick up your motorcycle. A minimum of one to two weeks in advance is recommended. Please call us to discuss your needs.
How long does it take to pick up my motorcycle?
Drivers normally pick up your motorcycle within 1 to 5 working days from the date you place your order. Also, we can always arrange to accommodate your schedule, but you may incur additional costs. We will email you a booking confirmation with the date you can expect a pickup.
How far in advance reservations are accepted?
We do accept reservations up to 12 months in advance.
How much does it cost to ship my motorcycle?
Prices are determined by pickup location, motorcycle size, and delivery location.
What form of payment options do I have?
We accept all Visa, Mastercard, Amex, EFT and Money Orders
Can I send my belongings with my motorcycle?
Loose boxes may be carried from $50 per box and there is a limit of 1 box per bike. The box must be able to handled by 1 person, weigh less than 15kg, taped securely and clearly addressed. It must not be attached to the bike as it makes handling the bike more difficult for our staff and may damage your bike. Boxes must be booked and paid for when booking the motorcycle. No boxes will be taken unless pre-booked.
Will you ship my motorcycle if it’s inoperable?
Yes, but it may incur additional charges. Please call for further details, if your motorcycle is in-operable.
What if I am unavailable when you pick up or deliver the motorcycle?
Have an alternative party like a friend or relative to sign on your behalf if you are not available for the pickup of your motorcycle. Make sure there is someone available to be reached directly by mobile phone for the driver to schedule a delivery/pickup time. The driver usually calls within 24 hours before their arrival, and the delivery/pickup time is within a 2-hour time frame.
What if my location is inaccessible to the truck?
Most or our trucks are either 10 metres for urban pickups or up to 22 metres long in regional areas which makes it impossible to reach some residential areas due to narrow roads, trees, power lines, city ordinances, and other road factors. The driver will attempt to get as close as possible to the delivery location, or we will arrange a convenient location like shopping center or major street crossing to pick up or deliver your motorcycle. Drivers generally will not enter a client’s property and will remain on the road.
Do I need to drain the fluids from the motorcycle?
No, there is no need to remove fuel or oils from the bike or disconnect the battery. Pl ensure that there are no oil leaks
How do you tie down my bike?
All bikes are strapped down with 4 x 500kg ratchet straps on the front axle and rear axles or swing arm depending on the type of bike. We do NOT strap down the front forks using the handlebars or utilise any part of the bike that is susceptible to breakage.