How long does it take to ship my motorcycle?
We have set runs that ensure bikes can be collected within 48hrs from booking in all capital cities and some major regional areas. Delivery is generally 7 to 10 days from collection. Northern Territory is serviced monthly. Pickup and delivery dates are provided on booking. Transit times also depend on weather, road conditions and other circumstances out of our control, so some delays may occur however we will always notify you of any changes.
How many days in advance do I need to call?
Plan enough time for us to pick up your motorcycle. A minimum of one to two weeks in advance is recommended. If you need a bike collected from rural areas or The Northern Territory then we recommend contacting us 1 month in advance.
How long does it take to pick up my motorcycle?
Drivers normally pick up your motorcycle within 1 to 5 working days from the date you place your order. Also, we can always arrange to accommodate your schedule, but you may incur additional costs to hold your bike in storage.
How far in advance reservations are accepted?
We do accept reservations up to 6 months in advance.
How much does it cost to ship my motorcycle?
Prices are determined by pickup location, motorcycle size and delivery location. The best way to get a quote is to fill out our online quote form here.
What form of payment options do I have?
We accept all Visa, Mastercard, Amex, EFT and Money Orders
Can I send my belongings with my motorcycle?
If you have something that needs to travel with the bike, we require it to be securely boxed and labelled for transport. It will incur a $60 fee. The box must be able to handled by 1 person, weigh less than 15kg, taped securely and clearly addressed. It must not be attached to the bike as it makes handling the bike more difficult for our staff and may damage your bike. Boxes must be booked and paid for when booking the motorcycle. No boxes will be taken unless pre-booked.
Will you ship my motorcycle if it’s inoperable?
Yes, however it will need to be rollable. Please call for further details, if your motorcycle is inoperable.
What if I am unavailable when you pick up or deliver the motorcycle?
Have an alternative party like a friend or relative to sign on your behalf if you are not available for the handover of your motorcycle. Make sure there is someone available to be reached directly by mobile phone for the driver to schedule a delivery/pickup time. The driver calls within 24 hours before their arrival, and the delivery/pickup time is within a 2-hour time frame.
What if my location is inaccessible to the truck?
Most of our trucks are either 10 metres for urban pickups or up to 22 metres long in regional areas which makes it impossible to reach some residential areas due to narrow roads, trees, power lines, city ordinances, and other road factors. The driver will attempt to get as close as possible to the delivery location, or we will arrange a convenient location like a shopping center or major service station to pick up or deliver your motorcycle.
Do I need to drain the fluids from the motorcycle?
No, there is no need to remove fuel or oils from the bike or disconnect the battery. Please ensure that there are no oil leaks.
How do you tie down my bike?
All bikes are strapped down with 4 x 500kg ratchet straps on the front axle and rear axles or swing arm depending on the type of bike. We do NOT strap down the front forks using the handlebars or utilise any part of the bike that is susceptible to breakage.